It won't find the CD in the text screen

Situation:

The screen reads "Rescan for bootable volumes", but the CD is in the drive

While booting the BeOS (usually before installation) the BeOS can't find the boot CD.

Things to try:

1. Try putting the CD in just after you power the system on. What you're actually trying to do is have the CD spinning when the BeOS gets to this point. Some drives will spin down and the BeOS won't see the drive. It's rare, but it's a possibility.
2. If you're using IDE, move the CD to primary bus, slave position. The BeOS has had problems with some IDE controllers and busses with a slave without a master and also with secondary busses at all in some cases.
3. If you're using SCSI, check your termination, check your termination, check your termination, then make sure that the controller you have is listed by model number and chipset on the BeOS Ready List. Note the 7890, Ultra 2 Wide controller chips aren't supported by us, but we suggest contacting Adaptec to request this support.

Information we're collecting:

Please go to the support form and beyond what's on the form:

1. What IDE drives you have (model numbers and manufacturers please) and their positions on the bus.
2. The SCSI controller in use, the chipset and model number, the SCSI IDs in use, and the make and model of the devices attached to each ID.
3. The model number and manufacturer of the motherboard.
4. A serial debug. If you have the equipment to obtain serial debugging information, it will be very helpful in solving your current problem. To obtain this from an Intel machine, do the following:
   a. Hook up a null modem cable from the serial 1 port on the Intel machine to any serial port on your other machine.
   b. Using Z-Term (or any HyperTerminal, or any terminal program) on your other machine set the rate to 19,200, handshaking off, 8:1 with no parity.
   c. Hold down F1 on the Intel machine as soon as you turn it on to capture the debugging information.
   
   Save this information to a disk on the terminal computer and send it to us so we can look it over and try to isolate the remaining possibilities.

Please please please be sure to fill out all fields on the support form. Missing fields that seem unrelated mean we have to write back and find out before we can start looking at the issue.